Browse:
Schneider, Benjamin,
Winning the service game /
Boston, Mass. : Harvard Business School Press, c1995. 658.812 S358w
Lash, Linda M.
The complete guide to customer service /
New York : Wiley, 1988, c1989. 658.812 L343c
Atwood, Christee Gabour.
Manager skills training /
Alexandria, Va. : ASTD Press, c2008. 658.4 A887m
These titles should all be available at the Main Library on Goodwood.
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