Hi, I'm not sure what the problem can be, that is the correct number and the system is working. Text 66746 and make sure to start your question with the word: eref. For example: eref what time do you close?
You can also try the full form of the number, which is (225) 361-8476.
If that doesn't work you can call us at (225) 231-3750 and we'll be glad to help!