Q
Why does Nook say user not activated when I try to view my epub book?
My nook shows up on ADE & I am able to transfer it onto my Nook, but when I try to open the ebook to read it my nook tells me user not activated. I have tried de-authorizing my ADE and my Nook & then authorizing them again and it still won't work.
Last Updated: May 09, 2011 | 1469 Views
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Answer
The likely problem is that your Nook came preloaded with an ADE folder on it (why they did this I have no idea) and because of that your ADE program won't recognize it.
- Plug your Nook into your computer
- Go to "My Computer" (or the equivalent on your PC or MAC)
- Click on the Nook drive
- Find and delete the file ".adobe-digital-editions" (but before deleting, place a copy on your desktop for backup)
- Safely eject and unplug the nook from the computer
- Close Adobe Digital Editions
- Restart Adobe Digital Editions
- Plug the Nook to the computer
- Adobe Digital Editions should display the Nook icon and prompt you to authorize the device.
- If not, go back to the Nook drive in "My Computer"
- Find and delete the "Digital Editions" file
- Close Adobe Digital Editions
- Restart Adobe Digital Editions
- Adobe Digital Editions should display the Nook icon and prompt you to authorize the device.
- Authorize the device.
- You can transfer books now!
I hope this helps! Please call us at (225) 231-3750 for further assistance.
